An assistant that answers - and acts
Every incoming reply is read, tagged by intent, and answered - as a one-tap suggested draft, or fully automatically. In auto mode it gets things done mid-conversation: books or cancels an appointment, adds the customer to a list, records a promise-to-pay, or looks up their overdue invoice with a pay link.
- Draft or auto reply, grounded in your business
- Books, cancels, lists, looks up invoices, records promises
- Never auto-replies to STOP; hands complaints to a person
Safe by construction
The AI can only propose - every message it sends still flows through the one gate, so consent, quiet hours and your spend cap always apply.
Answers from your own facts, not guesses
Paste your FAQs, price list, service areas and policies. The assistant retrieves the most relevant details when replying, so it can quote your real prices and hours instead of deferring - and you update it whenever things change.
- Add FAQs, pricing and policies in plain language
- Retrieved automatically at reply time
- Private to your workspace
Grounded & current
Retrieval keeps replies accurate; nothing is invented that you did not give it.
Replies your whole team can work
Inbound messages land as real conversations on a dedicated number. Assign a thread to a teammate, leave internal notes, use canned replies, and close it when it is done - filtered by status, owner or search. Delivery receipts show when a text actually reached the handset.
- Shared inbox: assign, note, close, filter
- Canned replies and per-message delivery receipts
- Charge just 1c per inbound reply
Nothing lost
Every reply is a thread, not an email into the void - with the context to act on it.
The Spam Act, handled for you
Every opt-in and opt-out is recorded append-only - who, when, how, and the evidence. STOP suppresses and logs it; START genuinely re-subscribes. Export the whole consent ledger as an audit-grade CSV, and let marketing sends carry a working one-tap unsubscribe with no wiring on your side.
- Append-only consent ledger with CSV export
- Working STOP / START, not a promise you fake
- One-click unsubscribe built into every campaign
Provable, not asserted
Turn compliance from a worry into an artefact you can hand to ACMA.
One-time codes, done properly
Send a code and check it in two calls. The code is never stored, only a keyed hash, and a check is a constant-time compare.
- Rate-limited, expiring, attempt-capped
- Resend cooldown, so a number can't be bombarded
- Never returns or logs the code
A visit date, reminders that count down
Set the visit and SMS365 schedules reminders at the offsets you choose, a week out, 3 days out, the morning of. Add visits on a calendar or by API.
- Charged when scheduled, refunded if the visit is cancelled
- "Morning of" is computed in the visit's timezone
- Idempotent on your booking reference, no double-texts
See what happens after "sent"
Turn on tracking and links become short links on your domain, with every click recorded, so you can measure engagement, not just sends.
- Click-through per message and per campaign
- Send-rate and top failure reasons
- Prefetch and link-scanners don't inflate the count
From a spreadsheet to a personalised send
Import contacts, build groups, and send a campaign of any size, filled in from each contact, paused rather than abandoned if a cap is hit.
- CSV import with column aliasing and per-row errors
- Resumes from a cursor, so nobody is messaged twice
- Opt-out enforced on every marketing send
Sub-accounts with your own pricing
Give each client a workspace of their own, separate contacts, keys and bill, set what you charge per message, and see revenue and margin per account.
- Row-level isolation between accounts
- Revenue & margin derived from an auditable ledger
- A parent cap bounds the whole family's spend
Write it well, in one click
Describe what you need and let AI draft the message, right in the composer. Ask for a few variations and pick the one that fits. It uses the newest models, kept current by the platform.
- Draft and rewrite from a short brief
- Suggest variations to A/B a campaign
- Segment-aware, so you see the length and cost as you go
Turn on the playbook you need
Packaged use cases you switch on per workspace, appointment reminders with scheduling, review requests, payment reminders, delivery updates. Enable the ones you want; leave the rest off.
- Opt-in, you choose which workflows appear
- "Use now" pre-fills the composer with your own link
- Marketing workflows carry a working opt-out for you
Connect the tools you already run
Connect Xero and overdue invoices become payment reminders with the pay link. Connect Shopify and an abandoned cart becomes a recovery text with a link to finish the order. Once each, deduped, checked automatically. Your tokens are encrypted and never shown.
- Xero overdue-invoice reminders, automatically
- Shopify abandoned-cart recovery texts
- Connect or disconnect any time, from your workspace
Prepaid, with every cent accounted for
Top up credit by card, or have an admin add it for a trial or an invoice. When you're out of credit, sending pauses, no bill-shock. A statement shows every credit and charge with the balance carried down.
- Always in credit, you never spend money you didn't add
- Opening balance, running balance, closing, and a CSV
- Sub-accounts share one family wallet, consolidated on one statement
Set it once, it sends on repeat
“Every Monday at 9”, the 1st of the month, or daily, to one number or a whole list. Schedules run in your workspace's timezone and go out through the same guardrails as everything else. Auto top-up is optional too, so credit never runs dry mid-run.
- Daily, weekly or monthly, in your local time
- Pause or resume any schedule without losing it
- Low-balance alerts and auto-recharge from a saved card
Never text a customer at 3am
Set your workspace timezone and an overnight quiet window. Marketing messages that would land in the middle of the night are held until morning, automatically, in the recipient's local time. One-time codes and alerts are never delayed.
- Overnight marketing deferred to the next opening
- Time-critical messages (codes, alerts) always go
- DST-correct, the window follows the clock
Keep only what you should
Set how long message content is kept and it's purged automatically after that, the billing record stays so invoices still reconcile. Honour a “forget me” request for one person in a click, and export your audit trail and contacts whenever you like.
- Automatic content retention windows
- Erase a person: delete, purge and suppress in one step
- Audit-trail and contact CSV exports
